Istanbul Airport

Istanbul Airport, also known as Istanbul New Airport, is the primary of two passenger airports serving the city of Istanbul, (the other being Sabiha Gökçen on the Asian side). It is 35 km north of Istanbul on the European side of the city. Just about every major city in Europe (including European Russia) has a direct flight to and from IST, and there are extensive connections across the Middle East, with destinations to the Far East, Africa and North America also served. Many of these are operated by the national carrier Turkish Airlines, either itself or via code-share agreements.

Understand
Overcrowding at Istanbul Atatürk Airport, one of the busiest in Europe, was compounded by the fact that there was no room for expansion there due to the urban build-up around the airport. Thus, a new airport started construction as one of several Turkish megaprojects in the 2010s.

There were many delays to opening, and flights were transferred to the airport in stages. Beginning on October 29, 2018, a limited number of Turkish Airlines flights to Ankara, Antalya, Izmir, Baku in Azerbaijan, and Ercan in Northern Cyprus began operating from Istanbul Airport. In early 2019, some short-haul Turkish Airlines services to several European cities and Kuwait were added. Finally, on April 7, 2019, all flights were transferred when the airport became fully operational.

There are two websites for the airport:
 * One about the construction of the airport, and
 * the other for travellers, and for passenger information.

In the 2020s, Istanbul Airport is aiming to challenge the Gulf trio of Dubai, Doha and Abu Dhabi to become the main air hub of the world.

Visa
See Turkey for visa requirements. From 2020, most EU, UK, CIS and South American visitors do not need a visa. Those from many other countries including Australia, Canada and US can get an e-visa online, valid for 90 days. You can also get one on arrival at the airport, at a higher price.

You do not need a visa if you are just transiting the airport to another country, including to the Turkish Republic of Northern Cyprus.

Flights
There is one terminal with 5 concourses (A, B, D, F and G). Due to the long distances between concourses and possible security checks the minimum connection time (MCT) is 75 minutes. Each concourse extends out from the central area where the check-in counters, security checkpoints and baggage claim are situated. The C and E gates connect directly to the main terminal and are therefore not considered independent concourses.

Domestic flights
All major cities in Turkey, and quite a few medium-sized towns, have at least one daily flight to IST, with the capital, Ankara enjoying an almost hourly frequency. Concourse G (in the southeast) is reserved solely for domestic flights, although 3 passenger boarding bridges of Concourse F (which is directly to the north of Concourse G) have also been allocated for domestic flights.

For domestic flights use entrance doors No. 1 and 2 at departures level. Domestic check-in procedures can be completed at aisle D check-in counters, or alternatively at the self check-in kiosks at aisle E.

Upon completing procedures, all passengers need to pass through the security check opposite aisle D. Priority lanes and direct access to the Turkish Airlines Domestic Lounge is available to those with the appropriate ticket or status.

International flights
Turkish Airlines international economy class passengers can enter check-in areas using the entrance doors No. 3 and 4 at departures level. Check-in procedures can be completed at aisles F, G, H and J.

International business class and Star Alliance Gold card passengers should use entrance door No. 5

Special check-in counters are available in the following aisles:


 * Aisle E for self check-in kiosks
 * Aisle G for passengers with disabilities and those travelling in large groups
 * Aisle H for family check-in counters and for unaccompanied minors
 * Aisle K for flights subject to special security (US, UK and Canada)
 * Aisle L for Turkish Airlines business class and Star Alliance Gold card passengers
 * Aisles A to C and M to S for all other carriers (non Turkish Airlines flights)

Upon completing check-in, to reach the gates all passengers need to pass through the security check opposite aisles G, H, J and K.

Ground transportation
With the opening of the first phase of airport metro line in January 2023, Istanbul Airport finally offers travellers the multiple transportation options that one would expect of a major international airport, including taxi cabs, underground rail, local bus and long-distance coach services. A notable omission is high-speed intercity rail services to Istanbul and beyond. These are planned but construction is running several years behind schedule, typical of many major infrastructure projects in Turkey.

By bus
All buses depart from -2 level, which is one floor below the arrivals level. 21 bus routes by three operators run from the airport almost around the clock. Fare payment is by IstanbulKart (Istanbul's public transport smart card). These are available for both purchase (70 TL as of June 2024) and top-up (in case you already own one) at the airport from either the automated machines (cash only) or the Havaist ticket counters (cash and credit cards accepted).

The operators are:
 * Istanbul Seyahat have five routes as of June 2024. You can book online in advance, if you're confident of your arrival time.
 * Istanbul airport – Çorlu (adult fare 330 TL) – Tekirdağ, (adult fare 350 TL) every 2 hours 01:30-23:30. Change at Tekirdağ for frequent buses to the Gallipoli peninsula and Çanakkale.
 * Istanbul airport – Lüleburgaz (adult fare 400 TL) – Babaeski (adult fare 420 TL) – Edirne (adult fare 450 TL) every 2-3 hours, midday to midnight.
 * Istanbul airport – Çerkezköy (adult fare 320 TL) – Kapakli (adult fare 340 TL) every 2 hours 06:30-23:30.
 * Istanbul airport – Yalova – Orhangazi – Gemlik – Bursa, (adult fare 300 TL) every 2-3 hours 02:00-23:59.
 * Istanbul airport – Gebze, (adult fare 290 TL) – Izmit (adult fare 350 TL) – Adapazari (adult fare 430 TL) every 2-3 hours 07:30-23:00.


 * Havaist - Composed of a fleet of over 100 forty-six seat luxury coaches with plenty of space for luggage, seat-back screens, onboard WiFi and at-seat USB power sockets. As of June 2024 they operate 11 routes covering 46 stops with frequencies varying from 30-90 minutes. As an alternative to using an Istanbulkart, fares can be pre-purchased onboard using credit cards, online via their website or the Havaist app, although the interface is still mostly in Turkish. An account must be created and credit preloaded. The balance is then represented by a QR code within the associated Havaist App. When scanned by an onboard reader the appropriate fare is deducted. Children up to the age of 5 travel free. The most useful route for tourists is HVIST-16 serving Taksim. The former IST-20 service to Sultanahmet has not yet been reinstated post-COVID-19 shutdown. Stops that have interchanges with metro lines (or are within walking distance) are indicated in bold in the table below with a coloured roundel indicating the line.


 * iETT - These are regular buses with limited luggage space. Slower, but more economical than the Havaist coaches, they operate 5 routes as of June 2024. Stops that have interchanges with metro lines (or are within walking distance) are indicated in bold in the table below with a coloured roundel indicating the line.

By taxi
There are three types of taxi at Istanbul Airport, orange (economy) taxis, turquoise (comfort) taxis and black (premium) taxis. The orange and turquoise taxis can carry 4 passengers whilst the black taxis can carry up to 8 passengers. Whichever you decide to use always insist on use of the meter as there are no fixed prices to the city. Many taxis now accept credit cards for payment, however there is a small surcharge which is indicated by an official sticker in the window.

Istanbul Airport has published some guideline fares (June 2024). These rates are for both day and night but do not including highway or bridge tolls.



By metro
The airport is connected to central Istanbul by the M11 metro line. The station is situated approximately 300m from the main terminal building, just beyond the multi-story car parks, in the development known as Airport City, however it is directly linked to the terminal via footbridges and moving walkways.

With a journey time of approximately 30 minutes, line M11 will take you as far as Gayrettepe, where you can transfer to the Metrobus at Zincirlikuyu via a 600m moving walkway or Metro line M2 straight to the heart of the city. See the table below for a detailed list of interchange opportunities at the various operational line M11 stations.

The metro is by far the best method of reaching the city when balanced against speed, reliability and affordability, but beware there are no free transfers, although reduced fees are charged for up to five transfers within two hours to other vehicles on the Istanbul transport network. So make sure you have enough credit on your IstanbulKart if you intend to travel on further by bus, tram/streetcar or metro. Seating on the metro is limited, which can make for a long period of standing on the way into town.

Unlike other metro lines in Istanbul, fares on line M11 vary according to distance and the number of stops travelled. Travellers with an IstanbulKart pay the maximum charge upon tapping in at the departure station and are automatically refunded any excess fare upon tapping out at the arrival station, so always remember to tap out on the reader at your destination station. Bear in mind that you may need at least an initial 18TL credit per traveller on your Istanbulkart even if you only intend to travel one stop on line M11.

If you wish to reach the tourist district of Sultanahmet from the airport, a minimum of two transfers will be required. First travel to Gayrettepe and then transfer to Metro line M2 heading southbound. Travel as far as Vezneciler (the penultimate stop) then transfer onto Tram line 1 at Laleli-Üniversite (300 m away). Travel eastward for three stops on the tram until you reach Sultanahmet.

Line M11 runs from 06:00 to 00:00 (as of June 2024), 7 days a week, with a service frequency of every 20 minutes. In the future it may also operate around the clock on Saturday, Sunday and public holidays as do other lines on the network.

An 5-station extension looping southwest of the airport to Halkalı station in the Küçükçekmece district remains under construction.



By rail
The airport will eventually have its own dedicated high-speed rail station with two lines planned:


 * One south-westward (due to open in 2025) that will travel non-stop for approximately 20 miles (31 km) to Halkalı station and beyond. Located in the Küçükçekmece district, Halkalı station will offer an interchange with the trans-Bosphorus Marmaray line and other long-distance rail services as well as Metro line M1b.
 * One south-eastward (due to open in 2026) that will travel non-stop for approximately 40 miles (62 km) to Sabiha Gökçen International Airport and beyond on the Asian side via the third Bosphorus crossing (Yavuz Sultan Selim Suspension Bridge).

By rental car
If you plan to rent a car for the duration of your stay, the airport has a glut of car rental companies on site including both well known International chains and local enterprises. Many are open 24 hours a day and their offices are clustered in the arrivals hall opposite meeting point 3 / exit door 9.

The airport is located at exit K7 on the O-7 / Otoyol 7 (English: Motorway-7). This is sometimes also referred to as Kuzey Marmara Otoyolu (Northern Marmara Highway). A typical journey into one of the European side districts will take about an hour.

By Uber
Uber is also available at Istanbul airport. Vehicle types are the same as those listed in the taxi section. To secure an Uber, you will need to go up from the Arrivals floor to the Departures level and then request a trip on the app. In comparison to taxis, Uber cars are slightly more expensive, but are more regulated.

A few tips to ensure a safe and pleasant Uber trip:


 * Verify the number plate of the vehicle and driver name via the app before getting into any car. Sometimes, some taxi drivers may solicit customers and even deceive you to get in their cars, claiming they are the Uber driver that you are waiting for. Remember not to jump into the car if the plate number doesn't match the one on the profile, even if the driver shows you your trip request on his Uber app. Such drivers are likely to be scammers.
 * Remember to validate fares at the end of the trip. If the final fare is way off the estimated cost, you can verify the cost by multiplying the rate by trip distance shown on the receipt.
 * Report the driver in case you have any poor experiences.

Get around
Since there is only one terminal built so far, with no rail or bus transfer system in place, you will probably have to walk everywhere. It can take quite a while to walk between gates, especially if they are an opposite ends of the huge terminal with its long concourses, so allocate sufficient time for connections. Estimated times to walk from the central terminal area to furthest gates at the end of each concourse (gates A11, B15, D17, F16 and G11) are around 15-20 minutes.

There is also a buggy service priced at 10 EUR (free for iGA pass members; those over 65 years of age; families with children aged between 0-2 years old and expectant mothers). There are four main buggy stations, three in the International departures area of the terminal and one in the domestic section. The locations are as follows:


 * Western Buggy Station (international departures area): located across from gate C1
 * Northern Buggy Station (international departures area): located after the stairs leading down to the D gates
 * Eastern Buggy Station (international departures area): located across from gate E1
 * Domestic Buggy Station: located across from the stairs leading down to domestic departures

For transfer passengers who are required to re-clear security and whose connection time is less than 60 minutes, there are Short Connection areas in each concourse which avoid the need to traverse the length of the concourse to the central transfer hall. The locations are as follows:


 * Concourse A: Mid-concourse, opposite gate A5
 * Concourse B: Opposite gate B8
 * Concourse D: At the very far end of the concourse, near gate D16
 * Concourse F: Opposite gate F8

Wait
Turkish Airlines offers free guided tours of Istanbul's sights to their passengers under a program called Touristanbul. This program includes transport from and to the airport and a traditional Turkish meal.

The conditions are: you need to have a layover of at least six hours and at most 24 hours, between 09:00 and 18:00 and, in addition, both your arriving and departing flights must be international and operated by Turkish Airlines. No prior reservation is needed for these tours, you only need to proceed through customs and immigration and after that to the "hotel desk" in the arrivals hall (near meeting point 4 / opposite Exit door 14). The airline has more detailed information on its home page. Remember to check if you need a visa to enter Turkey.

Lounges

 * Turkish Airlines Business Class Lounge (take up escalator near gate E1)
 * Turkish Airlines Miles and Smiles Lounge (take up escalator near gate C1)
 * Turkish Airlines Exclusive Lounge (opening postponed due to COVID-19)
 * Turkish Airlines Arrival Lounge (close to door 14, arrivals level. Opening postponed due to COVID-19)
 * Turkish Airlines Domestic Lounge (take elevators opposite gate G6)
 * IGA Lounge (pay per use lounge, priced at €85 + tax, (€42.50 if over 65) but includes Fast Track, Priority Check-in and Buggy service if pre-booked)
 * IGA Pop-Up Lounge (pay per use lounge, priced at €33.33 + tax Opposite gate A5)
 * Skyteam Lounge (closed in June 2024 due to fire)
 * Emirates Lounge (opening postponed due to COVID-19)

Youth lounge
Not to be confused with the traditional airport lounges, this is a specially designed zone located on a mezzanine above the duty free shops in the international departures area. It is aimed at passengers between the ages of 15 and 30. Facilities include both free and paid Wi-Fi options, Playstation, an audio system and large screen projector, table football, popular comics and free board games. It is intended that this area will also host live performances on an occasional basis. The fee as of June 2024 is €12.50 + tax

Library
Istanbul Airport Library, which contains more than 2,000 books, is located in the domestic departures area just before gate G2.

Plane spotting
This viewing terrace, overlooking runway 1 and the Air Traffic Control Tower, offers the opportunity to while away a few hours at the airport. Transportation to the spotter area is provided by İGA with vehicles departing from column no.7 on the -2 floor. As of Aug 2022, it is only available by pre-booking and open on Saturday (14:00 - 17:00). It is free of charge, however it is landside, so remember to check if you need a visa to enter Turkey. Those unable to enter Turkey and still wishing for some fresh air can access the outdoor terrace near the B gates

Business pods
Soundproofed private working cabins near the D concourse are available to rent for €6 per hour (June 2024). They include free Wi-Fi, power and USB sockets and can accommodate up to 4 people.

Spa and Hairdressers
The separate spa and hairdressers offer massage packages, haircuts, hair coloring, manicures, and pedicures for those who have time to kill.

Eat and drink
A wide variety of food outlets are available both airside and landside, with both Turkish and International cuisine being well catered for. A current list of outlets can be found on the official airport website.

Complimentary water dispensers
Complimentary water dispensers are available at 18 different locations throughout the terminal. Passengers can access both hot and cold water.

Dietary requirements
The airport website lists a few outlets that may be helpful to those with dietary restrictions.

Vegan / vegetarian friendly
Brewmark, Carluccio's, Cuisine Anatolia, Gram, Kaimakk, Obica, Rey Organic, Tickerdaze.

Gluten-free options
Brewmark, Carl's Jr, Carluccio's, Cuisine Anatolia, Gram, Pizzeria Enzo, Rey Organic and Tickerdaze and [https://www.istairport.com/en/services/food-beverage/restaurants-cafes/yo-sushi-close-to-a-b-pier/?locale=en Yo! Sushi]

Infant formula / children's menus
For those with infants HIPP Infant Formula is available from Mvnch, Çay Saati and Enva. In addition many of the food outlets offer kid's menus including Popeyes and Burger King.

Buy
As with most modern international airports, there are shops galore in addition to the obligatory duty free stores. In certain concourses you might be forgiven for thinking you were in a shopping mall. A current list of retailers can be found on the official airport website.

Connect

 * WiFi: Up to 1 hour of free Wi-Fi internet service is provided. Users must register with their mobile phone number to receive a code via SMS for activation. For those without a mobile phone, access codes can be obtained from kiosks by providing your passport number. A video on the airport website details the procedure.

Children
The airport has been designed to be child and family friendly, including family priority car parking spaces, security check points, privacy rooms, stroller loans and free buggy services for those with infants aged up to the age of two. There is also a children's play area located at each of the five piers.

Electric Vehicle Charge Points
As of 2021, it hasn't been determined if there any electric vehicles charge stations within the airport car parks. However if you need an emergency top up it is confirmed that the nearby mosque (Ali Kuşçu) in the Airport City development has 7 electric vehicle spots in its car park, but their power output is unknown.

Fresh Air
A non-smoking fresh air terrace is located on the left side, right next to the pier where the B gates are located. There is also a terrace opposite gate F8.

Health Services
Istanbul Airport has a number of service points to meet the health needs of passengers including Mobile health stations, First aid / emergency services, an airside medical center (next to the lost & found office), three landside pharmacies and an airside dental clinic (near the Yotel).

Infant Care Rooms
Guests who wish to breastfeed or change the diapers of their babies may use one of 9 dedicated Infant Care rooms. All are equipped with breastfeeding chairs and baby changing units.

Lost and Found

 * Airside: You can find the iGA Lost and Found Property offices in front of gate C3 after Passport Control.
 * Landside: To collect lost property landside head to the Lost & Found Office located across from R check-in island (Entrance no. 7 on the departures level). Property is held for 3 months after which time if remaining unclaimed it will be disposed of. The exception is foodstuffs, these are destroyed after 24 hours.

The call centre can be reached on 444 1 442 by phone or WhatsApp. To report lost property at the airport you must complete the following form. Any property lost or left on an aircraft should be reported to the airline directly.

Left Luggage / Lockers

 * Airside: You can only pay for this service by credit card. The fees as of Sep 2021 are as follows:
 * Between 0-3 hours; luggage €5 (€3.25 if over 65), pochette-bag €2 (€1.30 if over 65), cloakroom €2 (€1.30 if over 65)
 * Between 3-6 hours; luggage €9 (€5.85 if over 65), pochette-bag €3 (€1.95 if over 65), cloakroom €3 (€1.95 if over 65)
 * Between 6-9 hours; luggage €16 (€10.40 if over 65), pochette-bag €6 (€3.90 if over 65), cloakroom €6 (€3.90 if over 65)
 * IGA also offers a service near its lounge. The fees as of June 2024 are as follows:
 * Large luggage locker: 0-24 Hours, ₺ 242
 * Medium luggage locker: 0-24 Hours, ₺ 119
 * Small luggage locker: 0-24 Hours, ₺ 90
 * Landside: The initial fee for the lockers for up to 12 hours storage is 45 TL for small bags and 120 TL for large bags. A further fee of 90 TL (small bags) / 242 TL (large bags) is charged for every 24 hours thereafter. The location is opposite meeting point 4 (exit door 14)

Pets and Service Animals
Two free-of-charge pet rooms / toilets, where you can see to the basic needs of our little friends, can be found after the security checkpoints on the Departures floor.


 * Near the West wing museum and İGA Lounge Floor (airside)
 * Restroom area across from the İGA Sleepods (airside)

Prayer Rooms
There are 3 prayer rooms in the airport in total, at the service of individuals from all religions.


 * 1 in Departures Floor F Pier
 * 1 in Departures Floor International Terminal Airside
 * 1 in Arrivals Floor International Terminal Meeting Point Hall

In addition 44 muslim prayer rooms (half of them serving men and the other half women only) are dotted throughout the concourses.

Showers
4 shower cabins for men and 2 shower cabins for women are available. The service fee of €15 includes shampoo, hair dryer, disposable body, hair and foot towels. They are located near the IGA lounge.

Sleep

 * IGA Sleepods. Sleeping pods are located airside close to the entrance to the D gates. These are available at a price of €10 (June 2024) per hour (€4.90 if over 65) between the hours of 07:00-19:00 and €15 (June 2024) per hour (€6.85 if over 65) between the hours of 19:00-07:00 (Blanket, pillow, pillow cases are a €5 option).
 * IGA Sleepods. Sleeping pods are located airside close to the entrance to the D gates. These are available at a price of €10 (June 2024) per hour (€4.90 if over 65) between the hours of 07:00-19:00 and €15 (June 2024) per hour (€6.85 if over 65) between the hours of 19:00-07:00 (Blanket, pillow, pillow cases are a €5 option).

Nearby
The airport is so far from anywhere (one of the main criticisms regarding the relocation from Atatürk Airport) that it seems there is nowhere in particular worth seeking out nearby.

Provided that you have your visa in order and can arrange transportation, relatively close by sites in the lush countryside of Istanbul's north include Kemerburgaz and Belgrad Forest, both with many Ottoman-era aqueducts that blend perfectly with their jungle-like surroundings to the east, and mysterious Byzantine ruins scattered in the forests, the as-yet peaceful and extensive under-developed beaches on the Black Sea coast to the west.

Airport City
This new district will be formed of a mixed-use development comprised of four main zones. The Core Zone, although still mostly a construction site, is taking shape just in front of the current terminal area. This zone will be a short walk from the terminal itself via a new public plaza and will ultimately have direct access from the airports' metro and rail stations. The finished development will include an aviation academy / university, retail, open-spaces, residential apartments, commercial office space, a world class hospital facility and some very much-needed hotels. In addition, the Core Zone will be home to a cultural and conference center which includes a museum, exhibition spaces and convention halls.

Ali Kuşçu Camii-i-Şerifi
No doubt you will have noticed this, the only finished structure within Airport City as of 2021, on your approach to the terminal building. If you have plenty of time before your check in closes it may or may not be worth a look depending on your level of interest in modern places of worship. The parking lot located to the south of the mosque has a capacity of 260 (15 reserved for disabled vehicles, 7 for electric vehicles). Named after the Turkish astronomer, mathematician and linguist, it is formed of a courtyard with its central fountain, a small dome above an entrance leading inside flanked by a pair of 55m high minarets, and the main prayer hall with the grand dome and mahfil area. 72 coloured glass panels rise from the turquoise blue carpets inside this dome, topped with decorative mesh panels, which continue the pattern skywards. At the top of the mesh panels is ornamentation made of box profile on which the 99 names of Allah are inscribed in gold leaf in a modernized Kufic script, all within the belt section. While the top of this section now forms the roof, there is further decorative work in the form of the Ikhlas Surah at the top of the dome with 4 verses arranged between the ribs.